WildBox Toys
FREQUENTLY ASKED QUESTIONS
Quick answers for curious shoppers.
How does Kid Mode work?
It lets children browse and save favorites without purchasing or checkout.
Do I need an account for a wish list?
No. Favorites stay on the same device.
Where are payments handled?
Checkout is handled securely with encrypted payment processing.
How long does shipping take?
Toys in our US warehouses arrive in 4-8 business days. Toys shipping from our overseas warehouses take 6-15 business days. Each toy's page shows which applies.
How much is shipping?
Free on orders $50 or more; under $50, shipping starts at $5.95. Final shipping is shown at checkout. We ship within the United States only.
How do I track my order?
You get a tracking link by email when your order ships; you can also use the Order Tracking page. Order Tracking.
What is your return policy?
30 days from delivery. Email help@wildboxtoys.com first with your order number. Damaged, faulty or wrong items: full refund or replacement, no return shipping. Change of mind: unused, original packaging, customer pays return shipping, no restocking fee. Return Policy.
How do refunds work?
To the original payment method after the return is approved; allow 5-10 business days.
Can I cancel my order?
Email help@wildboxtoys.com as soon as possible; if it has not shipped we cancel and refund in full.
What payment methods do you accept?
Major credit and debit cards and the wallets offered at Shopify's secure checkout (such as Shop Pay, Apple Pay and Google Pay when available on your device).
Who runs WildBox Toys?
A small family-run shop in Ponca City, Oklahoma, operated by Mycelia Link LLC. Contact: help@wildboxtoys.com, (580) 823-0004, 1612 N 7th St, Ponca City, OK 74601, United States.