RETURN POLICY

We want the gift to land well. If it doesn’t, here is exactly what happens.

THE WINDOW

You have 30 days from delivery to start a return or report a problem.

START HERE, NOT AT THE POST OFFICE

Email help@wildboxtoys.com with your order number, and a photo if something is damaged or wrong. Most problems are solved from the photo and we refund or replace without you shipping anything back. Please don’t send anything back before we reply.

DAMAGED, FAULTY OR WRONG ITEM

Our mistake, our cost. Full refund or a replacement, your choice, and no return shipping to pay.

CHANGED YOUR MIND

Return it unused in its original packaging within 30 days. Return shipping is the customer’s responsibility for change-of-mind returns. We do not charge a restocking fee.

LARGE ITEMS

Ride-ons, playhouses, bounce houses and sandboxes ship in oversized cartons, so keep the packaging until the item is assembled and tested. A change-of-mind return on a large item is only possible in its original carton and return freight is significant, so tell us before you assemble if something is wrong.

WHAT WE CANNOT TAKE BACK

Items that have been assembled, used outdoors or installed; anything missing parts or packaging for a change-of-mind return; and for hygiene reasons opened putty, slime or similar.

REFUNDS

Issued to the original payment method once the return is approved. Allow 5 to 10 business days for it to appear.

CANCELLING

Email us as soon as you can. If the order has not shipped we cancel and refund in full; once it is with the carrier, treat it as a return.

RECALLS AND SAFETY

If a product you bought is recalled, contact us and we refund it in full regardless of the window.